TERMS AND AGREEMENT- CANCELLATION POLICIES

All Guests MUST be 21 Years and over to consume alcohol

Parties of 9 or more passengers will be handled by an authorized carrier. Vehicles will be regulated by N.Y.S. (New York State) and US D.O.T. (Department of Transportation)

Music/entertainment thus far will be limited to a few venues or may have non-scheduled music;
Some are weather dependent.

Music, if any. Will be Weekends only

The Following Venues are prepaid in advance by our company

Pindar Vineyard (max 30 + Guests)

RGNY Vineyard ( max 10/20 Guests)

Macari (Standard Tastings/Wine Cellar Option ONLY)

JF Brewery - Hop Room Rentals

Sannino Vineyard

Riverhead Cider

The Following Venues Require Direct Client Interaction/Payment

Baiting Hollow Farm Vineyard ( Max 10/20/50 Guests)

Bedell Cellars (max 14 Guests-walk in only)

Corey Creek (max 6 Guests-walk in only)

Croteaux (max 8 Guests-walk in only- No Limos/ Sprinters)

Jamesport Vineyard (max 8 Guests)

Jamesport Farm Brewery (Beverages/Food)

Kontokosta Vineyard (max 6 Guests)

McCall Vineyard ( Max 6/10 Guests- No Limos/Sprinters)

Paumanok (max 10 Guests)

Peconic Bay

Sherwood House ( Ala carte Option)

Sparkling Pointe (max 6 Guests)

TerraVite

Wolffer Estate ( max 8-10 Guests)-Hamptons

Channing Daughters ( Max 6-8 Guests) - Hamptons

You will be notified at time of quotation as to which wineries/venues are "weather dependent", which venues only have outside options with semi-protection( Canopy/Umbrella/ Overhang), the 10-14 venues may close if rain is in the forecast, the very few venues that permit you to choose an indoor or outdoor seating option and the few wineries that will be able to provide seating inside in case rain is in the forecast.

(Updated: 10.25.2022)

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There are several wineries that require prepayment in full

There are several wineries that require Direct Interaction with our client / "You" our client for contact-less payment and other payment solutions during this time.

Paumanok & Jamesport Vineyard are among a few that charge a reservation fee in advance

Your quote(s) and reservation form will indicate if you need to be directly involved.

1. The Client(s) signing the reservation form are responsible for the actions of others in their group. If there is a delay caused by others in the group, other than the "signing" client, the client is responsible for any over-time or payment to wineries where the delay caused the reservation to be void. It would be the responsibility of the "signing" client to collect funds from the rest of the group to reimburse themselves. A Major CC will be on file in case of this situation. The "client" shall be the only person contacting us for change requests or clarification of terms. Please do not have other guests in the Group contact our office looking to cancel if the request falls into the "No Cancellation period" ** (described below)

2. Reservations require a signature and a major Credit Card on file whether or not Tour is paid via Cash, Corp Check, Gift Certificate or Credit Card. A 10% down payment** (15% for 14 Passenger Vehicles or greater) non refundable via Credit Card is required upon receipt of the reservation form for all Vehicles after the client has signed our E-Adobe ( electronic Signature for easy convenience).

**Please Note: If any Venue on the reservation requires any form of down payment; some wineries require (50% or 100%) upfront payment with cancellation policies, the 10% / 15% generic down payment will NOT cover any venue payments made by our company; East End Wine Tasting Tours or Roadmaster Limousine Service, IF the client cancels any number of people within the Cancellation Window of the Venue.

Our company must be reimbursed for laying out any monies associated with any mandatory down payments.

After receipt of signed Wine Tour reservation form which will also allow credit card authorization for down payment only, client shall "call in" credit information and we will deduct 10% / 15% from the reservation total. We will then also update the form and send back to the client via pdf format and via email. No need to sign again. A simple email acknowledgement is all that is required after initial signature. A Lunch Order form for Boxed Lunch Option(if applicable) will also be included in the 1st email after signature is complete.

The remainder of the tour payment shall be paid in CASH on day of wine Tour unless other payment option has been specified. If Credit Card or Gift Certificate or Check (Corporate outing) is the mutually agreed method of payment for the tour, then further instructions would be given. The Credit Card payment option will be limited to “1” Credit Card per Tour. Our cash payment tours are discounted from Credit Card payment. CC Payment will include service fee, full profit on all wine tasting fees, tours, lunches and applicable sales tax. CC payment is paid in full 4 days in advance. Check Payment is paid in full / cleared 5 days in advance.

All of our client copy wine tour reservation forms will have information regarding the selected wineries in terms of reserved tables or not, whether food or boxed lunches are permitted in the selected wineries (outside or inside or both) and the client responsibility for certain wineries/venues that require a separate reservation form and / or down payment requirements. In those cases, if the client has a change in group size where they have a separate agreement, the client alone, NOT OUR TOUR company, must contact those wineries and change the group size.

Music/entertainment thus far will be limited to a few venues or may have non-scheduled music;
Some are weather dependent.

Music, if any. Will be Weekends only

The Following Venues are prepaid in advance by our company

Bridge Lane Tasting Room (max 30 Guests)

RGNY Vineyard ( max 10/20/30 Guests)

Macari (Standard Tastings/Wine Cellar Option ONLY)

JF Brewery - Hop Room Rentals

Sannino Vineyard

Riverhead Cider

Jasons Vineyard

The Following Venues Require Direct Client Interaction/Payment

Baiting Hollow Farm Vineyard ( Max 10/20/50 Guests)

Bedell Cellars (max 14 Guests-walk in only)

Corey Creek (max 6 Guests-walk in only)

Croteaux (max 8 Guests-walk in only- No Limos/ Sprinters)

Jamesport Vineyard

Jamesport Farm Brewery (Beverages/Food)

Kontokosta Vineyard (max 6 Guests)

McCall Vineyard ( Max 6/10 Guests- No Limos/Sprinters)

Paumanok (max 10 Guests)

Peconic Bay Vineyard

Sparkling Pointe

TerraVite

Wolffer Estate-Hamptons

Channing Daughters ( 9-16 Standup Tasting) - Hamptons

(Updated: 05.16.2024)

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There are several wineries that require prepayment in full

There are several wineries that require Direct Interaction with our client / "You" our client for contact-less payment and other payment solutions during this time.

Paumanok, Kontokosta, Channing Daughters and Jamesport Vineyard are among a few that charge a reservation fee in advance

Your quote(s) and reservation form will indicate if you need to be directly involved.

1. The Client(s) signing the reservation form are responsible for the actions of others in their group. If there is a delay caused by others in the group, other than the "signing" client , the client is responsible for any over-time or payment to wineries where the delay caused the reservation to be void. It would be the responsibility of the "signing" client to collect funds from the rest of the group to reimburse themselves. A Major CC will be on file in case of this situation. The "client" shall be the only person contacting us for change requests or clarification of terms. Please do not have other guests in the Group contact our office looking to cancel if the request falls into the "No Cancellation period" ** (described below)

Reservations require a signature and a major Credit Card on file whether or not Tour is paid via Cash, Corp Check, Gift Certificate or Credit Card. A 10% down payment* * (15% for 14 Passenger Vehicles or greater) non refundable via Credit Card is required in order to proceed with the booking process. Our Terms are provided before we ask you for your Credit Card.

Our company must be reimbursed for laying out any monies associated with any mandatory down payments.

Once you / The Client has agreed and provided their CC for non refundable deposit, the exact amount specified will be processed. Once the deduction has been made, we will send out a Client copy reservation form, complete with all the details of the agreed upon tour, except for the timing of the venues as this would take place after e-signature. This form will be sent out via "Echo/ E-Adobe" ( so please check your respective email Inbox ( spam or junk folder). The Foprm will include the total cost and price per person, along with the deposit amount. You will notice that the terms which we provided prior to your CC request is also found on the bottom of your reservation copy.. There will be an accompanying email with other facts about your tour..

Once the client has signed the form and checked off any appropriate "Check Boxes", we will be automatically alerted to this completed document. We will then proceed to request reservations at the various venues on your reservation form. Should there be any changes required (ie: Start Time, End Time, or timing of the wineries/ other venues or if we have been informed that a winery/venue is not available ( closed for private event or sold out etc), we will reach out to the client to find suitable replacement and if the reservation cost will be impacted. This will all be resolved via phone call or email. There is no need to e-sign the reservation again and again.

Once the reservations at the wineries / other venues are confirmed, we will then send out this updated copy to the client. If the client chose a Boxed Lunch Option or and Restaurant that requires a Pre-order, we will also send out the food ordering form as well as a link to our website ordering form, if this is your preference. We would require any pre-ordering of food 5 Business days in advance of your tour date.

A final confirmation will be sent 4-5 days prior to your tour date. The remainder of the tour payment shall be paid in CASH on day of wine Tour unless other payment option has been specified. If Credit Card or Gift Certificate or Check (Corporate outing) is the mutually agreed method of payment for the tour, then further instructions would be given. The Credit Card payment option will be limited to “1” Credit Card per Tour and if the tour is the agreed upon payment, the remainder will be charged 4-5 days in advance.

Our cash payment tours are discounted from our Normal Rates which are Credit Card / Gift Certificate/ Corp Accounts Certified Bank Checks. Our normal rates will include service fee, full profit on all wine tasting fees, tours, lunches and applicable sales tax. CC payment is paid in full 4-5 days in advance. Check Payment is paid in full / cleared 5 days in advance.

All of our client copy wine tour reservation forms will have information regarding the selected wineries in terms of reserved tables or not, Built-in Gratuities at the selected venues, whether food or boxed lunches are permitted in the selected wineries (outside or inside or both) and the client responsibility for certain wineries/venues that require a separate reservation form and / or down payment requirements. In those cases, if the client has a change in group size where they have a separate agreement, the client alone, NOT OUR TOUR company, must contact those wineries and change the group size.

Cancellation polices may apply **- especially certain wineries as well as special tours of wineries etc. This would be noted on the client's reservation form.

Cancellation policy ** complete details –
10% or 15% nonrefundable deposit due at signing of reservation. ( refundable only if NY State or Local Govt or super storm cancels tours that day/ winery shutdown)

100% cancellation fee ** usually within 7 days of the tour date and for 14+ Passenger Vehicles there is a 21 Day 100% Cancellation Fee (Occurs a few times per year – and sometimes owner shows some compassion when the entire reservation is cancelled- depends on vehicle capacity, type and re-booking probabilities) (In effect: 10.14.2022)

IN ADDITION to the 10% or 15% Down payment ** : If there are any wineries, breweries ( other venues) that are prepaid or have any cancellations policies of their own – which usually are 2 to 5 Days; some are 7 day cancellations.

So If a party cancels which thus violates a respective venue's cancellation policy & has been Prepaid by OUR Company, the Client / Party is responsible for payment to us. We/ Our company clearly indicate a cancellation policies on Client Reservation Form.

Not Included: At times, there are venues that require prepayment by the CLIENT. Client is therefore directly responsible to settle / contact winery.

FYI: We advise which wineries / venues have a cancellation policy at time of quote / reservation.

Most Venues have at least a 24 to 72 Hr policy with Tour Groups and General Public. Real estate or seating is limited and at a premium, if there is a no show or a cancellation within 24 hrs, the venues are expected to get paid.

If there is a “Client directed cancellation” within those (7 or 21) days and any of the selected wineries are a prepayment requirement direct by us to the venue, we may have the flexibility to cancel payments to those venues even though we are finalized with you, the Client.
We send a CC Authorization email to each winery (4-5) days prior/or other venue that requires prepayment before client date of tasting/ and before their respective cancellation period. Not all wineries require upfront or advanced payment.
The respective winery/venue usually wait until “their” cancellation period and then they charge our CC. (This way you/ the Client are not responsible for additional payments to us, so to reimburse us for any "Prepayment Venues" – again only if you cancel your tour within a specific window of time) This way we can lessen the costly pain of a client requested cancellation.

There will be NO refund for having less people on the day of the tour and within a (5) Days / 120 hour period of the tour date. These tours are rather complex and very difficult to change within a 120 hour period.(Updated: 06.04.2022)

OTHER FYI(s): Please bear in mind, that wineries have allocated and setup for a specific group size upon your arrival at a winery. If your group participates ( reserved and paid for) for a vineyard walk or tour of a winery and less people show up for that tour, the wineries have every right to charge for that "spot" or prior reservation. Spaces are limited on wine tours; so the winery expects to be paid. Select wineries will request a credit card DIRECT from our client and will provide a separate reservation form. Select wineries may charge client's CC in full after completion of the wine tasting or tour. If there are less people on the reservation ( that is the separate reservation/contract between our client and the winery), the winery will also charge for the "no-shows" or according to their specific conditions on the contract between client and winery. We always "deduct" the cost of these wineries that require direct payment from the client and indicate as such on our reservation forms to our client.

Updated:02.01.2023

Prices and vehicles are subject to change. Based on "potential" unforeseen circumstances brought to our attention by the Vineyards, our guests will be informed of any changes if our office is notified. Wine tasting fees will fluctuate due to seasonal pouring changes ( 40% of the wineries changes their offerings each season). Wine flights (servings) can change at vineyards’ discretion and without notification. Wineries may book a private event on day of your tour which may conflict with the wine tasting. If so, we will contact our guest and make a change which is suitable with both you and another winery. We will provide this information at or around the time of reservation, again, if we are notified.

Wine Tasting Fees will be paid directly to Wine Tasting Room Manager by our Guests (mid week and for groups less than (8)) - ONLY IF our clients prefer to handle all wine reservations and payment transactions themselves..Our discounts ( if any with certain wineries/other venues) will not be transferable to our client if they are calling and making their own reservations. .OTHERWISE the chauffeur will accompany the group into the tasting room and pay for the wine tastings fees. A detailed itinerary shall be emailed to the tour group leader (one who places reservation) prior to trip date. Trust us, it will never be more expensive if you book the wineries thru our service. In fact pricing will be the same or less thru us. Most of the time, groups who pay on their own lose 20 minutes per winery as they do not know who to pay, etc..

A menu for Gourmet style boxed lunches shall be emailed as well. All Lunch choices must be submitted to our wine tour service (5) days prior to reserved date. Lunch offerings range from a boxed gourmet type lunch, which is ordered thru us prior to tour date and can be eaten at 10% of the wineries in a designated area of the participating venue, which in many cases is outdoors. You may also elect to bring your own lunch. There are some lunch trucks located at a couple of wineries, ONLY in the town of Riverhead. All Food trucks have been banned at Vineyards that are located in the town of Southold ( where 80% of all wineries are located). NO outside alcohol or celebration decorations are permitted in any vineyard.

Updated: 05.16.2024

3. Wine Tastings & Costs can change as per Vineyard discretion. Will update and notify customer if change will impact reservation price. If a Vineyard is closed due to police or legal action or "act of God", we will do our best to replace the vineyard. There is no guarantee of a replacement on weekends during "high" season ( Later Summer thru October).

4. There will be NO refund for having less people on the day of the tour than what was originally contracted for. Total Amount is based on the Price per guest & is dependent on the Vehicle Type's ( MINIMUM Occupancy Range) shown beneath "Date of Tour" on the left side of the reservation form. The Price/Guest will be the same in that Group Range. If Group size falls below the "Low Range qty" then the price Per Guest WILL INCREASE for that reserved vehicle

4a. Unfortunately we can't reimburse for bereavement for individual guests of a wine tour group reservation; however wine tasting fees and lunches can be deducted if notified outside a 96 hour window. Reservations are set - lunches ordered( if applicable) outside 96 Hours.(updated 05.31.2022)

5. Payment type discussed at reservation initiation. Check required for a deposit. Credit Card must be on file regardless of type of payment.

6. Cancellation Charges will apply without proper - timely notice from our Customer. Cancellation on individuals within 120 Hours** of the tour date will not be refundable* if Boxed Lunches were not included and if we can get reimbursed by venues that may have required an upfront payment by our company if the cancellation does not violate the respective venue policy. Any "direct client" interaction with a venue that required prepayment or other policy, will require Group leader to try to negotiate with respective venue. ( NOTE: ** - was 72 Hours prior to 10.25.2022)

7. We reserve the right to substitute vehicles in case of accident or mechanical issues beyond our control.

8. "Extra Hours -Add'l Cost" - if vehicle does NOT depart on time or if extra stops (as per customer request) are not on the schedule thereby preventing the vehicle from arriving at the predetermined drop off time, the extra hourly rate will apply.

9. Motion sickness suffering in vehicle - $375 min fee!-

10. Please NO Glitter glasses inside our vehicles

11. NO smoking anything . Please respect our Vehicle Property

12. Reservations are “live” on days of RAIN; with the exception of Super Storms and snow storms that can close roads and the Vineyards. There will be NO refund on days of Rain ** ( Unless Covid-19** closes ALL your venues on your reservation)

14. Bachelorettes / Party Groups- Refrain from bringing naughty novelties into the Vineyards.

15. Roadmaster Limousine and Car Service (East End Wine Tasting Tours ™) and its affiliates will not be responsible for delays caused by weather, road or traffic conditions, mechanical failure or any other conditions beyond our control. We will, however, provide additional time for the wine tour if a delay caused by "us" during the initial pickup etc.

Guests may submit their choice on "online" reservation form or by placing a call to our office at 631.366.6397. The Winery owners reserve the right to reject a request for reservation based on size of group and limitations of particular vineyards or time slot availability. Please note there are select vineyards that do NOT permit limousines or buses. There are also vineyards who do not allow limousines and/or buses after 1:30-2:30 PM unless proof can be provided that particular vineyard is the first or only establishment that Limousine/Bus will enter. An early start to your day is your best bet!

All predesigned packages have been selected by our service based on past requests and most popular destination requests. These packages were created to inform potential visitors/guests who may not have any experience or do not have any specific criteria. We urge all visitors to check out are custom "instant" quote 'form' (Build Your Own Long Island wine Tour) Visitors will be able to pick from 100 + different wine flights ; as long as the ‘group of guests’ meet the criteria set forth by the wineries. Also, there are other wineries not mentioned on these packages such as wine tours (which we highly recommend) and others who may not publicize.

Our service will be happy to accommodate any vineyard choices as long as Winery Tasting Managers approve.Additional requirements are for a selection of at least (3) vineyards for at least (6) hours from nearby Suffolk County locations. However, all requests will be reviewed by our friendly office staff.

Buses are very limited and should be booked well in advance.

*Visitors will be able to attain quote for trips starting and/or ending in various locations on Long Island and New York City as well as taking LIRR or Hampton Jitney from NYC to locales on Long Island for easier pickup. You can also receive instant pricing for using mass transit 1 way and return via limo ( or vice versa). There are advantages to this type of service.

*New Jersey, Westchester, Staten Island and Ct will be subject to additional quotation not available on our website.

Caterer will have NYS food handling license. Our Wine Tour Service does not have a food handling license; so we do not supply buffets. We will only handle sealed / closed containers or boxes. Please note any food allergies prior to placing order for lunch. Lunch will be provided directly to our guests by food establishment or by our chauffeur. Our guests are expected to clean up after themselves and place garbage in trash receptacles or will return to the chauffeur.

Food Trucks that may be found at a few wineries on the weekends are not priced in our packages. This will be an "out-of-pocket" expense on behalf of the client

*(Warranties / Disclaimer: Roadmaster Limousine Service / East End Wine Tasting Tours .com

You will be 21 years or older to consume alcoholin accordance with NYS Law.

(“Roadmaster Limo”) has no direct affiliation with any wineries, hotels, or restaurants in terms of compensation other than for the transportation and wine tour service it provides thur our transportation affiliates. Restaurant suggestions are based on past reservations by either our regular or wine tasting guests. We have certain (all inclusive pricing) with public restaurants which enables easy "quoting" of wine tours to visitors to our website(s) and further will enable a seamless transaction on the day of the tour. Clients are welcome to book and pay their own restaurant selections, if applicable. We are not an authorized NYS food handler and do not prepare any type of food. Lunch is offered by us through licensed food markets and/or caterers mentioned on this website utilizing or owning a certified commisionary kitchen. Any/all food allergies* will be taken in consideration, only with caterers who offer this consideration* as long as clients inform Roadmaster Limo or the distributors of food products. Roadmaster Limo does not condone the abuse of alcohol. Roadmaster Limo client assumes full responsibility for his/her guests in regards to the consumption of alcohol in Roadmaster Limousine property, affiliates' vehicles as well as behavior in wineries, restaurants and other accommodations. Roadmaster Limo client assumes to pay all replacement value of any articles that are damaged, broken or missing inside transportation provided by Roadmaster Limo. There is a minimum charge of $350.00 for client’s and their party suffering motion sickness .The client assumes full responsibility for personal articles brought into the Roadmaster transportation and indemnifies Roadmaster Limo against claims or damages related to items brought to or inside the vehicles. Roadmaster Limo is not responsible for Lost, Stolen or Forgotten items at wineries nor on board reserved vehicles. Roadmaster Limo does not condone the hiring of our vehicles for illegal purposes. We assume NO responsibility for illegal actions by our clients in our vehicles or in other locations other than Roadmaster Limo property. If the client or his/her guests verbally or physically threaten the chauffeur/driver or make demands that may violate the contract or reservation that can possibly bring harm or damage to the Roadmaster Limo' affiliates' property, driver and/or clients, use any illegal drugs or substances in the coach section of the vehicle, or if the chauffeur/driver determines that a minor is using drugs or alcohol, the service can be terminated with NO refunds of any monies. Roadmaster Limousine / East End Wine Tasting Tours.com is not responsible for party after they have exited their vehicle at the end of their reservation. Roadmaster Limo does not serve alcohol in their vehicles. If client and their party bring alcohol on board, they are solely responsible for their actions. Roadmaster Limo will not allow the dropping off of clients at their vehicles or parking lots if the driver identifies an abuse of alcohol. Roadmaster Limo/East End Wine Tasting Tours ™ will make reservations at vineyards as per the client’s instructions or choice of wineries. The wine tasting “fees” are paid for by the drivers direct to the vineyard tasting room, unless previous arrangements for transaction are made between clients and tasting room.

Updated 06.03.2019

EAST END WINE TASTING TOURS™ & ROADMASTER LIMOUSINE SERVICE WEBSITE(s)

We may make changes to this website, and improvements and/or changes to the products and services described herein at any time without prior notice on the site or to any party. We are not responsible in any manner for direct, indirect, special, incidental, consequential, or punitive damages, however caused, arising out of the use of this site, or for reliance on Materials it contains, even if EAST END WINE TASTING TOURS™ is expressly advised of the possibility of such damages. EAST END WINE TASTING TOURS™ makes no representations whatsoever regarding any other Internet site accessible through this site. A link to a non company site does not constitute a Roadmaster Limo endorsement of such a site, its sponsor, its information or content, or product or service offerings made on such a site or by its sponsor. Roadmaster Limo takes no responsibility for the content or the use of such sites.

Roadmaster Limo reserves the right to change the terms and conditions under which the Roadmaster Limousine Service website is offered.

As a condition of your use of the EAST END WINE TASTING TOURS™ website, you warrant to Roadmaster Limo that you will not use said website for any purpose that is unlawful or prohibited by these terms and conditions. You may not use said website in any manner that can damage or cause irreparable harm to the Roadmaster Limo website. You made not obtain or attempt to obtain any materials or information through any means no intentionally made available or provided for through Roadmaster Limo websites.

Thank you for contacting us.
We will get back to you ASAP (withn 24 hrs) with wine tour suggestions based on your request.

Prior to receiving quote, please see Link for our Wine Tour Information

https://www.eastendwinetastingtours.com/wine-tour-quote-info